Technical Service Lead — Construction Materials

LATICRETE International; New Palestine (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International in New Palestine, Indiana, is seeking a Technical Support Manager to supervise daily operations of technical service representatives in the construction products industry. The role demands a minimum of 7 years in the construction sector, alongside 3 years in technical support for building materials. Strong interpersonal skills and knowledge of LATICRETE products are essential.

The position includes benefits like medical, dental, and flexible spending plans.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills required.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance evaluations.
• Provide technical service to architects and contractors.

Skills

Minimum 7 years experience in construction industry

Minimum 3 years in technical support of a building material or product

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language preferred

Physical strength to lift and carry up to 50 pounds frequently

Intermediate knowledge of Microsoft Office

Intermediate knowledge of ERP and CRM systems

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in New Palestine, Indiana, is seeking a Technical Support Manager to supervise daily operations of technical service representatives in the construction products industry. The role demands a minimum of 7 years in the construction sector, alongside 3 years in technical support for building materials. Strong interpersonal skills and knowledge of LATICRETE products are essential.

The position includes benefits like medical, dental, and flexible spending plans.