Technical Service Lead — Construction Materials

LATICRETE International; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to supervise daily operations of technical service representatives in Indianapolis. This role requires at least 7 years of experience in the construction industry and 3 years in technical support. The successful candidate will oversee technical service for architects and contractors, and manage a team effectively.

Strong communication skills and technical knowledge of LATICRETE products are essential. Benefits include medical, dental, vision, and a 401(k) retirement plan, along with paid time off.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills required.
• Fluency in a second language preferred.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Analyze technical activities and report trends.
• Provide technical service to architects and contractors.
• Conduct technical service department audits as required.

Skills

Construction industry experience

Technical support management

Interpersonal communication

Knowledge of construction methods

Microsoft Office proficiency

Education

Associate’s Degree or equivalent work experience

Tools

ERP systems

CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager to supervise daily operations of technical service representatives in Indianapolis. This role requires at least 7 years of experience in the construction industry and 3 years in technical support. The successful candidate will oversee technical service for architects and contractors, and manage a team effectively.

Strong communication skills and technical knowledge of LATICRETE products are essential. Benefits include medical, dental, vision, and a 401(k) retirement plan, along with paid time off.