Technical Service Lead — Construction Materials

LATICRETE International; Eugene (OR); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International seeks a Technical Support Manager in Eugene, Oregon, to oversee operations of technical service representatives in the construction products industry. This role involves managing technical assistants, improving service quality, and liaising with architects and contractors on product use.

Applicants should have at least 7 years in construction and supervisory experience along with strong communication skills. Benefits include comprehensive medical coverage, a 401(k), and paid holidays.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage attendance and performance evaluations.
• Provide technical service to architects and contractors.
• Represent technical department in management meetings.
• Conduct technical service department audits as required.

Skills

Supervisory and management skills

Excellent interpersonal skills

Knowledge of architecture and construction methods

Understanding of LATICRETE product line

Fluency in a second language

Intermediate knowledge of Microsoft Office

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International seeks a Technical Support Manager in Eugene, Oregon, to oversee operations of technical service representatives in the construction products industry. This role involves managing technical assistants, improving service quality, and liaising with architects and contractors on product use.

Applicants should have at least 7 years in construction and supervisory experience along with strong communication skills. Benefits include comprehensive medical coverage, a 401(k), and paid holidays.