Technical Service Lead — Construction Materials

LATICRETE International; Corvallis (OR); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in Corvallis, Oregon is seeking a Technical Support Manager to oversee the operations of technical service representatives in the construction products industry. The role involves managing customer interactions, providing technical support, and ensuring quality service delivery.

The ideal candidate should have at least 7 years of experience in the construction industry and 3 years in technical support. Strong supervisory skills and knowledge of LATICRETE products are essential. Competitive benefits including medical, dental, and 401(k) will be provided.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills required.
• Excellent interpersonal, written, and verbal communication skills needed.
• Fluency in a second language is preferred.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Analyze technical activities, reporting trends and needs.
• Provide technical service to architects, contractors, and distributors.
• Supervise customer service and product complaints.
• Represent technical department in management meetings.

Skills

Construction industry experience

Technical support experience

Supervisory skills

Communication skills

Knowledge of construction methods

Fluency in a second language

Intermediate Microsoft Office skills

Knowledge of ERP and CRM systems

Team cooperation

Education

Associate's Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in Corvallis, Oregon is seeking a Technical Support Manager to oversee the operations of technical service representatives in the construction products industry. The role involves managing customer interactions, providing technical support, and ensuring quality service delivery.

The ideal candidate should have at least 7 years of experience in the construction industry and 3 years in technical support. Strong supervisory skills and knowledge of LATICRETE products are essential. Competitive benefits including medical, dental, and 401(k) will be provided.