Lead Technical Services Engineer

LATICRETE International; Clive (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International is looking for a Lead Technical Services Representative based in Clive, Iowa. This role is crucial for providing technical assistance to customers in the construction space, dealing with architects, contractors, and engineers.

The ideal candidate will have a strong background in the construction industry with at least 6 years of experience and 4 years specifically in Technical Services. Key responsibilities include training team members, handling customer inquiries, and ensuring high-quality technical support.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry.
• Fluent in a second language is preferred.

Responsibilities

• Provide technical services through various communication methods.
• Investigate and settle customer complaints using Salesforce.
• Train Technical Service Representatives.

Skills

Leadership skills

Strong knowledge of construction methods

Expert knowledge of LATICRETE product lines

Strong interpersonal communication

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is looking for a Lead Technical Services Representative based in Clive, Iowa. This role is crucial for providing technical assistance to customers in the construction space, dealing with architects, contractors, and engineers.

The ideal candidate will have a strong background in the construction industry with at least 6 years of experience and 4 years specifically in Technical Services. Key responsibilities include training team members, handling customer inquiries, and ensuring high-quality technical support.