Technical Service Lead — Construction Materials

LATICRETE International; Bullhead City (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance and Supplemental Insurance

Job summary

LATICRETE International in Bullhead City, AZ is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate will have extensive supervisory experience and strong technical skills.

The role requires interaction with architects and contractors, as well as ensuring high-quality technical support. Key qualifications include a background in construction and proficiency in Microsoft Office and CRM systems. Occasional travel is expected.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Manage technical service representatives’ attendance and performance.

Skills

Construction industry experience

Technical support management

Interpersonal communication

Knowledge of architecture and construction methods

Team cooperation

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in Bullhead City, AZ is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate will have extensive supervisory experience and strong technical skills.

The role requires interaction with architects and contractors, as well as ensuring high-quality technical support. Key qualifications include a background in construction and proficiency in Microsoft Office and CRM systems. Occasional travel is expected.