Technical Sales & Support Specialist (Industrial Software)

Express Employment Professionals - Cincinnati East; Springfield (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a motivated Technical Sales & Customer Support Representative to support customers, promote equipment-related software solutions, and build strong business relationships across the US and Canada. The role combines technical knowledge, outside sales, and after-sales support, with frequent travel to client sites and industry events.

You will develop relationships, conduct product demonstrations, interpret wiring schematics, and help

Qualifications

• Experience in customer service, technical sales, industrial sales, or account management preferred.
• Strong technical aptitude and mechanical understanding.
• Ability to read wiring schematics and technical drawings.
• Strong computer skills and comfort with software applications.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and solve problems.
• Strong organizational skills; manage multiple priorities.
• Self-motivated with ability to work independently.
• Valid driver's license required.
• Ability to travel extensively for customer visits and business development.

Responsibilities

• Develop and maintain relationships with existing and prospective customers.
• Conduct face-to-face sales meetings and product demonstrations.
• Promote and support software applications designed for industrial equipment.
• Identify customer needs and recommend appropriate products and solutions.
• Provide technical support and customer service before and after sales; read wiring schematics and technical documentation.
• Assist customers with product implementation, troubleshooting, and training.
• Achieve sales goals and support business growth initiatives.
• Maintain accurate customer records, activity reports, and sales documentation.
• Collaborate with internal departments to ensure customer satisfaction.
• Travel regularly to customer locations throughout the United States and Canada.

Skills

Customer service

Technical sales

Industrial sales

Account management

Wiring schematics

Computer skills

Communication skills

Relationship building

Travel readiness

Job description

Express Employment Professionals - Cincinnati East is seeking a motivated Technical Sales & Customer Support Representative to support customers, promote equipment-related software solutions, and build strong business relationships across the US and Canada. The role combines technical knowledge, outside sales, and after-sales support, with frequent travel to client sites and industry events.

You will develop relationships, conduct product demonstrations, interpret wiring schematics, and help