Production IT Support Engineer — Customer-Focused

Express Employment Professionals - Cincinnati East; Columbia (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a service support specialist to troubleshoot production applications and hardware in a fast-paced environment. You will resolve issues promptly to maintain production standards while communicating clearly with customers and collaborating with internal teams.

Ideal candidates have 3+ years in a heavy customer-facing role with technical knowledge of products and services, and excellent communication skills to handle customer

Qualifications

• 3+ years of proven experience in a heavy customer focus position involving technical knowledge of a company’s products and services.
• Strong communication skills and ability to interact with customers effectively.

Responsibilities

• Support and troubleshoot production applications and hardware.
• Resolve issues quickly to maintain production standards.
• Maintain clear communication with customers and internal teams as part of issue resolution.

Skills

Customer focus

Technical knowledge

Communication skills

Job description

Express Employment Professionals - Cincinnati East is seeking a service support specialist to troubleshoot production applications and hardware in a fast-paced environment. You will resolve issues promptly to maintain production standards while communicating clearly with customers and collaborating with internal teams.

Ideal candidates have 3+ years in a heavy customer-facing role with technical knowledge of products and services, and excellent communication skills to handle customer