Customer Support Representative

Express Employment Professionals - Cincinnati East; Springfield (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a motivated Technical Sales & Customer Support Representative to support customers, promote equipment-related software solutions, and build strong business relationships across the US and Canada. The role combines technical knowledge, outside sales, and after-sales support, with frequent travel to client sites and industry events.

You will develop relationships, conduct product demonstrations, interpret wiring schematics, and help

Qualifications

• Experience in customer service, technical sales, industrial sales, or account management preferred.
• Strong technical aptitude and mechanical understanding.
• Ability to read wiring schematics and technical drawings.
• Strong computer skills and comfort with software applications.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and solve problems.
• Strong organizational skills; manage multiple priorities.
• Self-motivated with ability to work independently.
• Valid driver's license required.
• Ability to travel extensively for customer visits and business development.

Responsibilities

• Develop and maintain relationships with existing and prospective customers.
• Conduct face-to-face sales meetings and product demonstrations.
• Promote and support software applications designed for industrial equipment.
• Identify customer needs and recommend appropriate products and solutions.
• Provide technical support and customer service before and after sales; read wiring schematics and technical documentation.
• Assist customers with product implementation, troubleshooting, and training.
• Achieve sales goals and support business growth initiatives.
• Maintain accurate customer records, activity reports, and sales documentation.
• Collaborate with internal departments to ensure customer satisfaction.
• Travel regularly to customer locations throughout the United States and Canada.

Skills

Customer service

Technical sales

Industrial sales

Account management

Wiring schematics

Computer skills

Communication skills

Relationship building

Travel readiness

Job description

Technical Sales & Customer Support Representative

We are seeking a motivated and customer-focused Technical Sales & Customer Support Representative to support customers, promote equipment-related software solutions, and build strong business relationships. This position combines technical knowledge, customer service, and outside sales responsibilities, with significant travel throughout the United States and Canada.

Job Duties

• Develop and maintain relationships with existing and prospective customers
• Conduct face-to-face sales meetings and product demonstrations
• Promote and support software applications designed for industrial equipment
• Identify customer needs and recommend appropriate products and solutions
• Provide technical support and customer service before and after salesRead and interpret wiring schematics and technical documentation
• Assist customers with product implementation, troubleshooting, and training
• Achieve sales goals and support business growth initiatives
• Maintain accurate customer records, activity reports, and sales documentation
• Collaborate with internal departments to ensure customer satisfaction
• Travel regularly to customer locations throughout the United States and Canada

Qualifications

• Previous experience in customer service, technical sales, industrial sales, or account management preferred
• Strong technical aptitude and mechanical understanding
• Ability to read and understand wiring schematics and technical drawings
• Strong computer skills and comfort working with software applications
• Excellent verbal and written communication skills
• Proven ability to build relationships with customers and solve problems effectively
• Strong organizational skills and ability to manage multiple priorities
• Self-motivated with the ability to work independently
• Valid driver's license required
• Ability to travel extensively for customer visits and business development activities

Travel Requirements

• Approximately 60% travel throughout the United States and Canada
• Travel expenses reimbursed in accordance with company policy
• Primarily weekday travel with minimal or no weekend travel required

Physical Requirements

• Ability to sit, stand, walk, and travel frequently
• Ability to lift and carry product samples, equipment, or materials as needed
• Ability to work independently at customer locations and industry events

Benefits of the Position

• Stable full-time employment
• Opportunity to combine technical knowledge with customer-facing sales responsibilities
• Reimbursed business travel expenses
• Professional development and training opportunities
• Career growth potential in technical sales and customer support