Technical Sales & Order Support Specialist

MAHLE; Fletcher (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

MAHLE is seeking a customer-focused Sales Support professional to provide technical and sales support to customers, and to manage orders and documentation using SAP. The role requires strong communication, data entry, and basic automotive knowledge in a fast-paced environment.

You will collaborate with cross-functional teams to monitor inventories, forecast needs, and ensure timely deliveries while maintaining high customer satisfaction.

Qualifications

• Experience in sales support or customer service roles.
• Strong customer focus with professional phone/direct communication skills.
• Basic automotive or mechanical knowledge.
• Proficiency with Word and Excel for data entry and reporting.
• Ability to manage order processing and follow-up, including stock checks.

Responsibilities

• Provide technical and sales support to customers via phone and during periodic customer visits.
• Enter, process, and track sales orders, production requests, returns, and credits using SAP.
• Perform data entry related to pricing, purchase orders, order status, and customer records.
• Conduct stock checks, order tracking, and logistics follow ups to ensure accurate and timely deliveries.
• Monitor customer inventories, forecast component needs, and coordinate replenishment.
• Resolve customer issues related to order discrepancies, returns, credits, and accounts receivable.

Skills

Customer service

Sales support

Phone communication

Data entry

Order processing

Basic automotive knowledge

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

MAHLE is seeking a customer-focused Sales Support professional to provide technical and sales support to customers, and to manage orders and documentation using SAP. The role requires strong communication, data entry, and basic automotive knowledge in a fast-paced environment.

You will collaborate with cross-functional teams to monitor inventories, forecast needs, and ensure timely deliveries while maintaining high customer satisfaction.