Export Customer Service Representative (OnSite) 1

MAHLE GmbH; Olive Branch (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

MAHLE Aftermarket (US) OB in Olive Branch, MS is seeking an Export Customer Service Representative to ensure timely and accurate handling of export orders. The role collaborates with Export Manager, MAHLE Agents, Logistics, IT, and Production to guarantee customer satisfaction and order accuracy.

The incumbent will maintain contact with agents and customers, explain sales policies and price lists, and process exports and documentation while supporting production and distribution teams.

Qualifications

• Ability to work with and through others at all levels.
• Experience with AS400 and SAP a plus.
• Proficient in Excel and Word.
• Associate’s Degree preferred, or equivalent work experience.
• Extensive background in export customer service.

Responsibilities

• Coordinate with Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production.
• Maintain direct contact with MAHLE Agents and customers; inform contacts of sales policies, price lists, order confirmations, proformas, export docs and product information.
• Research claims for credit/debit applying company policies.
• Create and update daily production reports.
• Enter customer discrepancies into the system for review.

Skills

Teamwork

Customer service

Attention to detail

Education

Associate’s Degree preferred

Tools

AS400

SAP

Excel

Word

Job description

Export Customer Service Representative (OnSite) 1

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

SUMMARY

To ensure optimum service in one or more areas of the Customer Service Department. Must promote an environment of teamwork and productivity under the guidance of the Customer Service Manager. Responsible for accuracy and completion of orders. Must work in conjunction with customers as well as Export Manager, MAHLE Agents, IT, Inventory Control, Production, Distribution and Traffic to guarantee customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate with all partied involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production).
• Maintain direct contact with MAHLE Agents and customer’s (inform and advise customers current internal contacts of sales policies, current price list, order confirmations, proformas, export documentation and product information.
• Research claims for credit and debit applying company policies to transactions, before passing these on for credits or debits to be issued.
• Create and update daily production reports.
• Enter customer discrepancies into the system for review.

QUALIFICATIONS

• Ability to work with and through others at all levels.
• Experience with AS400 and SAP a plus.
• Proficient in use of spreadsheets (Excel) and processing (Word) software.
• Associate’s Degree preferred, or equivalent work experience.
• Extensive background and experience in dealing with export customer service.
• Strong product knowledge a plus.

Do you have any questions? [e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: General Administration

Department: BU3 Lifecycle and Mobility

Location: Olive Branch, MS, US, 38654

Company: MAHLE Aftermarket (US) OB

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.