Account Customer Service Rep - Automotive

MAHLE Thermal and Filter Systems US; Murfreesboro (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

MAHLE Thermal and Filter Systems US is seeking an Account Customer Service Representative - Automotive to manage customer communications, follow-ups, and EDI requirements. You will oversee the customer portal, track KPIs, and coordinate with internal teams to address scorecard impacts.

The role requires SAP experience, strong MS Office skills, and outstanding organizational and interpersonal abilities. On-site position with potential for growth and collaboration across teams.

Qualifications

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.

Responsibilities

• Handle customer communication and follow-ups.
• Review EDI to understand customer needs and manage scorecards.
• Manage the customer portal and update KPIs.
• Process shipments and invoices accurately.
• Review pricing in scheduling agreements and update ASN text.
• Troubleshoot EDI transactions and assist with returns.
• Coordinate freight scheduling and monitor expediting needs.
• Resolve accounts receivable issues and delivery performance gaps.

Skills

Microsoft Office

SAP

Customer service

Interpersonal skills

Organizational skills

Tools

SAP

Job description

Your Contribution:

As a Account Customer Service Rep - Automotive you will be doing the communication, follow ups and looking at EDI to understand the needs of the customer, managing the customer portal, understanding the requirements and KPIS on the scorecard, understanding the internal process and how impacts the scorecard tracking the issues, go back to the root cause.

Analyze, submit, verify and communicate release requirements.

SAP data management with ability to create customer master records and schedule arrangements for new part numbers.

Create and maintain customer material information records and customer-specific work instructions.

Responsible for processing shipments and invoices.

Review and maintain customer website information (as needed).

Compare price list provided by Sales against pricing in the scheduling agreement.

Update pricing in the scheduling agreement ASN text.

Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.

Assist with returnable dunnage issues and process customer returns.

Communicate freight scheduling with Shipping and organize and track expedited freight.

Research and resolve accounts receivable issues (freight charges, returns, etc.).

Resolve delivery performance differences with customer locations.

Update customer portals, team measurables, and customer score cards as necessary.

Your Experience & Qualifications:

Related experience.

Experience with Microsoft Office tools.

Experience with SAP.

Dynamic communication / inter-personal skills.

Highly organized and possess good decision-making and problem-solving skills.

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

Jobs & Career MX |MAHLE#TeamMAHLE is diverse - and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions? [e-mail]