Account Customer Service Rep - Automotive

MAHLE; Murfreesboro (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

MAHLE is seeking an Account Customer Service Representative - Automotive to manage customer communications, follow ups, and EDI insights. You will oversee the customer portal, track scorecard KPIs, and work to root cause issues within internal processes to improve delivery and satisfaction.

Key tasks include SAP data management, maintaining customer master records, processing shipments and invoices, and coordinating pricing, freight, and returns with cross-functional teams.

Qualifications

• Related experience in customer service or account management.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication and interpersonal skills.
• Highly organized with strong decision-making and problem-solving abilities.

Responsibilities

• Analyze, submit, verify and communicate release requirements.
• Manage SAP data and create customer master records; schedule new part numbers.
• Create and maintain customer material records and customer-specific work instructions.
• Process shipments and invoices; review and maintain customer website information.
• Compare Sales price lists with scheduling agreements and update ASN text.
• Monitor and troubleshoot EDI status and transactions; support root-cause analysis.
• Assist with returnable dunnage issues and process customer returns.
• Coordinate freight scheduling and expedite freight as needed.
• Research and resolve accounts receivable issues including freight charges and returns.
• Resolve delivery performance differences with customer locations; update scorecards.

Skills

Microsoft Office

SAP

Inter-personal skills

Organization & decision-making

Tools

SAP

MS Office

Job description

Your Contribution

As a Account Customer Service Rep - Automotive you will be doing the communication, follow ups and looking at EDI to understand the needs of the customer, managing the customer portal, understanding the requirements and KPIS on the scorecard, understanding the internal process and how impacts the scorecard tracking the issues, go back to the root cause.

• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records and customer-specific work instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues and process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.

Your Experience & Qualifications

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

Jobs & Career MX |MAHLE

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

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