Sales Administrator

MAHLE; Fletcher (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

MAHLE is seeking a customer-focused Sales Support professional to provide technical and sales support to customers, and to manage orders and documentation using SAP. The role requires strong communication, data entry, and basic automotive knowledge in a fast-paced environment.

You will collaborate with cross-functional teams to monitor inventories, forecast needs, and ensure timely deliveries while maintaining high customer satisfaction.

Qualifications

• Experience in sales support or customer service roles.
• Strong customer focus with professional phone/direct communication skills.
• Basic automotive or mechanical knowledge.
• Proficiency with Word and Excel for data entry and reporting.
• Ability to manage order processing and follow-up, including stock checks.

Responsibilities

• Provide technical and sales support to customers via phone and during periodic customer visits.
• Enter, process, and track sales orders, production requests, returns, and credits using SAP.
• Perform data entry related to pricing, purchase orders, order status, and customer records.
• Conduct stock checks, order tracking, and logistics follow ups to ensure accurate and timely deliveries.
• Monitor customer inventories, forecast component needs, and coordinate replenishment.
• Resolve customer issues related to order discrepancies, returns, credits, and accounts receivable.

Skills

Customer service

Sales support

Phone communication

Data entry

Order processing

Basic automotive knowledge

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

MAHLE powertrain products are used around the globe in two-wheeler vehicles, passenger cars, commercial vehicles, and large engines. Development and production of high-quality engine systems and components for motorsports, supercar and high-performance vehicles as well as large and small engine components for leading engine manufacturers are also integral part of this business unit.

Electronics and mechatronics components are playing a crucial role in enhancing powertrain efficiency and the transition towards e-mobility. With its electric drives, power electronics, control units, actuators and auxiliaries, MAHLE provides a broad offering of innovative solutions for electrification.

Your Contribution

• Provide technical and sales support to customers via phone and during periodic customer visits.
• Enter, process, and track sales orders, production requests, returns, and credits using SAP.
• Perform data entry related to pricing, purchase orders (POs), order status, and customer records.
• Conduct stock checks, order tracking, and logistics follow ups to ensure accurate and timely deliveries.
• Monitor customer inventories, forecast component needs, and coordinate replenishment.
• Resolve customer issues related to order discrepancies, returns, credits, and accounts receivable (AR).
• Maintain a high level of technical accuracy and customer satisfaction while supporting random and high volume customer requests.

Your Experience & Qualifications

• Experience in sales support, technical sales, customer service, or a similar commercial/technical role.
• Strong customer focus, with the ability to professionally support customer needs via phone and direct communication.
• Basic automotive or mechanical knowledge.
• Proficiency in Microsoft Office, specifically Word and Excel, for data entry, reporting, and sales administration tasks.
• Ability to manage order processing and follow-up, including stock checks, order tracking, and basic sales documentation.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. #TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities. MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

Do you have any questions?
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