Sales Administrator

MAHLE Engine Components US; Fletcher (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

MAHLE Engine Components US seeks a Sales Administrator to be the primary product expert and sales representative for MAHLE Motorsport PowerPak and Custom sales. You will support customers via phone and process orders in SAP, handling pricing and customer records.

You will perform stock checks, track orders, monitor inventories, forecast component needs, and coordinate replenishment while resolving order discrepancies and AR issues to ensure accurate, timely deliveries and high customer

Qualifications

• Experience in sales support or customer service role.
• Strong focus on customer needs and professional communication.

Responsibilities

• Provide technical and sales support to customers via phone and during visits.
• Enter, process, and track sales orders, production requests, returns, and credits using SAP.
• Perform data entry related to pricing, POs, order status, and customer records.
• Conduct stock checks, order tracking, and logistics follow ups to ensure timely deliveries.
• Monitor customer inventories, forecast component needs, and coordinate replenishment.
• Resolve order discrepancies and AR issues to maintain customer satisfaction.

Skills

Sales support

Customer focus

Communication

Basic automotive knowledge

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

MAHLE powertrain products are used around the globe in two‑wheeler vehicles, passenger cars, commercial vehicles, and large engines. Development and production of high-quality engine systems and components for motorsports, supercar and high-performance vehicles as well as large and small engine components for leading engine manufacturers are also integral part of this business unit. Electronics and mechatronics components are playing a crucial role in enhancing powertrain efficiency and the transition towards e‑mobility. With its electric drives, power electronics, control units, actuators and auxiliaries, MAHLE provides a broad offering of innovative solutions for electrification.

Your Contribution As our Sales Administrator, you will serve as the primary product expert and sales representative for phone support of MAHLE Motorsport PowerPak product and Custom sales. You will support all customer related sales and logistic issues, as well as providing manufacture representative and warehouse distributor collaboration. Provide technical and sales support to customers via phone and during periodic customer visits. Enter, process, and track sales orders, production requests, returns, and credits using SAP. Perform data entry related to pricing, purchase orders (POs), order status, and customer records. Conduct stock checks, order tracking, and logistics follow ups to ensure accurate and timely deliveries. Monitor customer inventories, forecast component needs, and coordinate replenishment. Resolve customer issues related to order discrepancies, returns, credits, and accounts receivable (AR). Maintain a high level of technical accuracy and customer satisfaction while supporting random and high volume customer requests.

Responsibilities

• Provide technical and sales support to customers via phone and during periodic customer visits.
• Enter, process, and track sales orders, production requests, returns, and credits using SAP.
• Perform data entry related to pricing, purchase orders (POs), order status, and customer records.
• Conduct stock checks, order tracking, and logistics follow ups to ensure accurate and timely deliveries.
• Monitor customer inventories, forecast component needs, and coordinate replenishment.
• Resolve customer issues related to order discrepancies, returns, credits, and accounts receivable (AR).
• Maintain a high level of technical accuracy and customer satisfaction while supporting random and high volume customer requests.

Experience & Qualifications

• Experience in sales support, technical sales, customer service, or a similar commercial/technical role.
• Strong customer focus, with the ability to professionally support customer needs via phone and direct communication.
• Basic automotive or mechanical knowledge.
• Proficiency in Microsoft Office, specifically Word and Excel, for data entry, reporting, and sales administration tasks.
• Ability to manage order processing and follow-up, including stock checks, order tracking, and basic sales documentation.

Our Offer

• We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits.

Diversity & Inclusion

#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Employment Policy

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non‑immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

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