Automotive Account Service Specialist

MAHLE GmbH; Murfreesboro (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

MAHLE is seeking an Account Customer Service Rep - Automotive in Murfreesboro, TN to manage communications, follow-ups, and EDI insights, while overseeing the customer portal and scorecard metrics. You will work to understand requirements and root causes, aligning processes with KPIs and ensuring timely responses.

The role requires related experience, proficiency with SAP and Microsoft Office, and strong communication and organizational skills.

Qualifications

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Hightly organized and possess good decision-making and problem-solving skills.

Responsibilities

• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records andcustomer-specific work instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues and process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.

Skills

Communication skills

Organizational skills

Decision making

Problem solving

Tools

SAP

Microsoft Office

Job description

MAHLE is seeking an Account Customer Service Rep - Automotive in Murfreesboro, TN to manage communications, follow-ups, and EDI insights, while overseeing the customer portal and scorecard metrics. You will work to understand requirements and root causes, aligning processes with KPIs and ensuring timely responses.

The role requires related experience, proficiency with SAP and Microsoft Office, and strong communication and organizational skills.