Technical Sales Onboarding Specialist

Gusto; United States; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

United States Digital Space LLC is seeking a client-focused sales/customer service representative to guide small business owners through onboarding, payroll setup, and ongoing support. You will engage via phone and email, identify opportunities to upgrade plans, and ensure accurate tax and compliance handling across states.

The role blends sales acumen with payroll/HR knowledge, offering growth into implementations and solutions engineering.

Qualifications

• 1+ years in a high-volume sales or customer service role with cross-selling, upselling, or hitting a quota/KPIs.
• Eager to learn and translate how your experience maps to this role.
• Customer-obsessed, consultative selling mindset, building trust with customers.

Responsibilities

• Customer conversations: Handle high-volume interactions with small business owners from onboarding to running payroll.
• Pipeline management: Own your ticket queue like a seller owns opportunities.
• Grow revenue: Proactively position plan upgrades and cross-sell Health Insurance, Workers' Comp, and 401(k).
• Technical diagnosis: Catch tax discrepancies live and navigate state portals to ensure compliance.
• Compliance setup: Configure sick time, PTO, and overtime policies to keep companies compliant.
• Work across teams: Collaborate with Risk and other teams and know when to hand off.
• AI-powered workflows: Use AI tools daily to surface inefficiencies and provide feedback.

Skills

High-volume sales

Customer service

Cross-selling

Quotas/KPIs

Job description

United States Digital Space LLC is seeking a client-focused sales/customer service representative to guide small business owners through onboarding, payroll setup, and ongoing support. You will engage via phone and email, identify opportunities to upgrade plans, and ensure accurate tax and compliance handling across states.

The role blends sales acumen with payroll/HR knowledge, offering growth into implementations and solutions engineering.