Senior Enterprise Onboarding Manager | SaaS & Fintech

Pleo; United States; Hybride; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

Private health insurance

25 days paid time off

Résumé du poste

United States Digital Space LLC is seeking an Enterprise Customer Onboarding Manager to own a portfolio of high-value enterprise customers in a fast-paced SaaS environment. You will lead onboarding, align stakeholders, and ensure a smooth, successful implementation from start to finish.

You will manage complex multi-team relationships, conduct executive-level discussions, and drive user adoption while maintaining strong governance and risk management across projects.

Qualifications

• Three+ years in direct mid-market or enterprise onboarding or customer success with large B2B customers.
• Five+ years in customer success, account management, consulting, or implementation in a SaaS/enterprise setting.
• Experience with SaaS, fintech, or enterprise technology environments.
• Strong executive relationship management, engaging senior decision-makers.
• Experience coordinating multi-team stakeholder environments.
• Excellent verbal/written communication and risk management skills.
• Structured project management approach with follow-through.

Responsabilités

• Build trusted relationships with senior stakeholders and act as a credible advisor.
• Align with customers on timelines, scope, resources, and integration requirements.
• Configure user profiles, activations, limits, and compliance.
• Integrate with customer accounting systems and support testing.
• Provide consulting, best practices, training, and drive user adoption.
• Prepare data, communications, policies, and guides.
• Provide operational handovers to Customer Success and maintain CES scores.
• Track efforts for revenue recognition and resource allocation.
• Provide feedback to product, development, and marketing teams.

Connaissances

Enterprise onboarding

Customer Success

SaaS experience

Executive relationship management

Cross-functional leadership

Project management

Stakeholder management

Outils

ERP integrations

CRM systems

Accounting software

Description du poste

United States Digital Space LLC is seeking an Enterprise Customer Onboarding Manager to own a portfolio of high-value enterprise customers in a fast-paced SaaS environment. You will lead onboarding, align stakeholders, and ensure a smooth, successful implementation from start to finish.

You will manage complex multi-team relationships, conduct executive-level discussions, and drive user adoption while maintaining strong governance and risk management across projects.