Senior Technical Onboarding & Engagement Leader (Remote)

United States Digital Space LLC; United States; Remote; USD 101,000 - 127,000; Full time

Job summary

United States Digital Space LLC seeks an experienced Senior Onboarding & Engagement Manager to lead a portfolio of complex customer implementations from mobilization to production launch. You will coordinate across Solutions Architects, Business Consultants, and engineering teams to establish a delivery strategy, milestones, and contingencies.

You will thrive in an autonomous, customer-facing role, navigating ambiguity, mitigating risks, and mentoring peers while driving measurable outcomes and

Qualifications

• 8+ years of professional experience, including 7+ years leading technical projects or customer-facing software implementations.
• Experience leading complex onboarding programs with governance across planning, risks, resources, and executive communication.
• Strong understanding of software implementation lifecycles, APIs, data, and AI technologies.
• Ability to operate autonomously in ambiguous environments while balancing competing priorities.

Responsibilities

• Partner with Account Executives and Solution Engineers on structured pre-to-post sales handoff.
• Define AI Search requirements and project plans with Professional Services teams.
• Own portfolios of onboarding programs from mobilization through production launch.
• Translate customer requirements into actionable implementation plans and scalable delivery approaches.
• Lead expectations management and escalation handling to keep delivery on track.

Skills

Project leadership

Delivery governance

Stakeholder management

Autonomy in complex environments

Technical delivery strategy

Education

Technical degree in CS/Engineering

Tools

Jira

Salesforce

Gainsight

Smartsheet

Asana

Google Workspace

Job description

United States Digital Space LLC seeks an experienced Senior Onboarding & Engagement Manager to lead a portfolio of complex customer implementations from mobilization to production launch. You will coordinate across Solutions Architects, Business Consultants, and engineering teams to establish a delivery strategy, milestones, and contingencies.

You will thrive in an autonomous, customer-facing role, navigating ambiguity, mitigating risks, and mentoring peers while driving measurable outcomes and