Technical Repair Specialist – Mobile & Devices

Apple

Fairfax (VA)

On-site

USD 36,000 - 47,000

Full time

12 days ago

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Benefits offered by this job

Medical & dental

Retirement benefits

Stock options

Education reimbursement

Relocation assistance

Job summary

Apple Retail in Fairfax, VA is hiring a Technical Expert to diagnose, repair and educate customers on Apple hardware and software. You will perform iPhone and product repairs, explain options, and share repairs knowledge with the team.

You should have retail or sales experience, strong troubleshooting skills, and the ability to work in a fast-paced environment while delivering excellent customer service. This role offers comprehensive benefits and growth opportunities within Apple.

Qualifications

Experience in retail or sales.
Able to perform hardware repairs with fine motor skills.
Experience troubleshooting hardware and software in a customer service environment.

Responsibilities

Deepen knowledge on Apple products and repair processes to support efficient repairs.
Support customers with hardware/software issues with care and empathy.
Troubleshoot, diagnose, repair and resolve service concerns for Apple hardware and software.
Educate customers on relevant ways to buy and product options.
Identify recurring repair problems with team leaders and provide feedback to Apple.
Share knowledge with the team to improve service quality.
Assist with customer-facing activities on or off the sales floor.