Technical Product Support Analyst – AV/Networking Expert

Black Box; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech support provider in Pennsylvania is seeking a customer-focused individual for a technical support role. The ideal candidate will have 2+ years of technical support experience, exceptional bilingual communication skills, and a solid understanding of networking and AV systems. Responsibilities include providing first-level support through various channels, prioritizing incidents, and ensuring effective resolution of customer inquiries. If you're organized and service-oriented, apply today!

Qualifications

• 2+ years of technical support experience with call center exposure.
• Product support experience in fields like Copper/Fiber Cabling.
• Ability to prioritize tasks based on urgency.

Responsibilities

• Prioritize, classify, and escalate incidents.
• Provide first-level support for customers via various channels.
• Interact with team members and resolve service requests.

Skills

Technical support experience

Communication skills (English and Spanish)

Critical thinking skills

Listening skills

Organizational skills

Education

Associate's degree or equivalent education

Tools

Datacom/Networking knowledge

AV over IP systems knowledge

Job description

A leading tech support provider in Pennsylvania is seeking a customer-focused individual for a technical support role. The ideal candidate will have 2+ years of technical support experience, exceptional bilingual communication skills, and a solid understanding of networking and AV systems. Responsibilities include providing first-level support through various channels, prioritizing incidents, and ensuring effective resolution of customer inquiries. If you're organized and service-oriented, apply today!