Technical Support Specialist — AV & IT Systems

US IT Solutions Inc; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Lansing, Michigan is seeking a Technical Support professional. The role involves maintaining, troubleshooting and repairing computer systems and peripherals, along with providing technical assistance for applications. Candidates should have 1 to 3 years of experience in technical support, and certifications such as Security+, along with knowledge of video and audio conferencing systems. This position offers an opportunity to work with various state and local departments and requires keen problem-solving skills.

Qualifications

• 1 to 3 years of experience in technical support or a related area.
• Security+ certification is required with a background for security clearance acceptance.
• Experience in video and audio conferencing systems maintenance and repair.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
• Document, maintain, and upgrade hardware and software systems.
• Provide technical assistance and support for applications and hardware problems.

Skills

Technical support

Troubleshooting

Communication skills

Knowledge of computer systems

Security+ certification

Experience in video and audio conferencing systems

Tools

Network+

A+

CCNA

Job description

A technology solutions provider in Lansing, Michigan is seeking a Technical Support professional. The role involves maintaining, troubleshooting and repairing computer systems and peripherals, along with providing technical assistance for applications. Candidates should have 1 to 3 years of experience in technical support, and certifications such as Security+, along with knowledge of video and audio conferencing systems. This position offers an opportunity to work with various state and local departments and requires keen problem-solving skills.