Senior IT Support Specialist — Remote & Executive AV

York Solutions, LLC; Brooklyn Park (MN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

BCBS Medical Plans

Delta Dental Plan

Eye Med Vision

Life Insurance

401(k) Retirement Plan

Voluntary Insurance programs

Flexible work environment

Strong teamwork environment

Learning and development opportunities

Job summary

A leading IT support company is seeking an experienced Senior IT Support Specialist to join their Customer Support team. The role demands strong diagnostic skills for Level 2 technical issues and experience in Executive Support and AV technology. The ideal candidate should possess a Bachelor's degree in IT or Computer Science and have a proven track record in customer service and support for technical users. This position offers a flexible work environment with opportunities for both in-person and remote work.

Qualifications

• Experience in Executive Support and AV technology for conference rooms.
• Ability to document processes and knowledge base articles.
• Experience training or mentoring Level 1 service desk agents.

Responsibilities

• Provide technical support across the company.
• Diagnose and resolve Level 2 technical issues.
• Review and resolve Service Now incidents.

Skills

Bachelor's degree in Information Technology, Computer Science or equivalent experience

3 years of work experience beyond degree

CompTIA A+

Microsoft certifications

Knowledge of Windows 10 or 11

Experience in Microsoft Office products

Knowledge of ITIL methodologies

Experience supporting Executives

Diagnostic skills for complex issues

Strong organizational skills

Critical and analytical thinking

Excellent customer service

Education

Bachelor's degree

Tools

Service Now

AV technology

Microsoft Teams

Projectors and displays

Job description

A leading IT support company is seeking an experienced Senior IT Support Specialist to join their Customer Support team. The role demands strong diagnostic skills for Level 2 technical issues and experience in Executive Support and AV technology. The ideal candidate should possess a Bachelor's degree in IT or Computer Science and have a proven track record in customer service and support for technical users. This position offers a flexible work environment with opportunities for both in-person and remote work.