Remote AV Support Specialist II: Troubleshooting & Monitoring

AVDG - GC Pro/Custom House; Chelmsford (MA); Hybrid; USD 55,104 - 61,992; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

A leading AV integration firm is seeking a Service Support Specialist to provide remote support for clients and troubleshoot AV systems. The role requires a minimum of 3-5 years of experience in the AV industry. Candidates should possess strong computer skills and have knowledge of networking practices. This position involves significant remote client interaction and the ability to address system issues effectively. Join a dynamic team and enjoy competitive pay along with robust benefits.

Qualifications

• Minimum of 3-5 years AV industry experience required.
• Strong computer skills on both Mac and PC are essential.
• Knowledge and troubleshooting ability in networking is necessary.
• Ability to navigate around PC file structures and command line prompts.
• Full understanding of project phases and related tools is crucial.

Responsibilities

• Provide remote support and system monitoring for clients throughout the US.
• Proactively address system issues as they arise.
• Remotely perform preventative maintenance of client systems.
• Test integrated systems and components via remote access.
• Schedule and manage service technicians for site visits.

Skills

AV Industry Experience

Computer skills on Mac and PC

Networking practices

Troubleshooting networking issues

Familiarity with Apple IOS products

Job description

A leading AV integration firm is seeking a Service Support Specialist to provide remote support for clients and troubleshoot AV systems. The role requires a minimum of 3-5 years of experience in the AV industry. Candidates should possess strong computer skills and have knowledge of networking practices. This position involves significant remote client interaction and the ability to address system issues effectively. Join a dynamic team and enjoy competitive pay along with robust benefits.