Response Center Tech Support Specialist

Black Box Corporation; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

A technology solutions company is seeking a skilled Customer Support Technician in Pennsylvania. The role requires providing first-level support to customers, handling various product lines, and addressing incidents according to standard procedures. Candidates should have over 2 years of technical support experience and an associate's degree. Strong communication skills in both English and Spanish, along with critical thinking and organizational proficiencies, are essential for success in this position.

Qualifications

• 2+ years of technical support experience with call center exposure.
• Exceptional communication skills in English and Spanish.
• Ability to work effectively across all functional groups.

Responsibilities

• Provide first-level support for both external and internal customers.
• Deliver customer service via chat, phone, and ticketing system.
• Prioritize, classify, and escalate support incidents.

Skills

Technical support

Communication skills

Critical thinking

Time management

Education

Associate's degree or equivalent education

Tools

Copper Cabling

Fiber Cabling

KVM Switches

Video Multimedia

Datacom/Networking

Job description

A technology solutions company is seeking a skilled Customer Support Technician in Pennsylvania. The role requires providing first-level support to customers, handling various product lines, and addressing incidents according to standard procedures. Candidates should have over 2 years of technical support experience and an associate's degree. Strong communication skills in both English and Spanish, along with critical thinking and organizational proficiencies, are essential for success in this position.