AV Technical Support Specialist

AVPro Global Holdings; United States; On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Paid leave benefits

Group Health & Life Insurance

401K (4% Match)

Job summary

AVPro Global Holdings is looking for a Technical Support Representative in the United States. The role involves troubleshooting A/V systems, assisting customers, and managing multiple tasks with a strong customer service focus.

Ideal candidates have significant A/V experience, including knowledge of control systems and networking. The position offers competitive pay, paid leave, health insurance, and a 401K plan with a match.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Customer service oriented and collaborative attitude.
• Motivated to acquire new industry knowledge.

Responsibilities

• Answer incoming calls and troubleshoot complex A/V systems.
• Refer concerns about product failures to appropriate personnel.
• Occasionally travel to client locations for technical solutions.

Skills

Organizational skills

Customer service orientation

Problem-solving

AVoIP/Dante Networking

A/V troubleshooting experience

Control systems knowledge

Education

CTS, ANP, ISF, HAA, IST, CIT, or similar accreditations

Tools

HDMI test equipment

AV-over-IP systems

Job description

AVPro Global Holdings is looking for a Technical Support Representative in the United States. The role involves troubleshooting A/V systems, assisting customers, and managing multiple tasks with a strong customer service focus.

Ideal candidates have significant A/V experience, including knowledge of control systems and networking. The position offers competitive pay, paid leave, health insurance, and a 401K plan with a match.