Technical Product & Innovation Lead for Talent Tech

EY; Buffalo (NY); Remote; USD 120,000 - 255,000; Full time

Job summary

EY is seeking a Technical Product & Innovation Manager to help establish a product-led talent technology organization. You will shape governance, investment strategy, and a multi-horizon roadmap while leading Client Zero initiatives that align strategy, user needs, and delivery across enterprise-scale programs.

Collaborating with demand management and enterprise technology, you will translate validated needs into business cases, requirements, and acceptance criteria, driving adoption, value

Qualifications

• Relevant experience in technical product management, HR or talent technology, enterprise platforms, digital transformation, product operations, or technology consulting.
• Demonstrated success establishing or maturing a product organization with governance and operating rhythms.
• Experience defining a technology investment strategy and technical roadmap that connect business priorities, architecture, funding, sequencing, capacity, risk, and value realization.
• Experience leading Client Zero, internal-first, pilot, or incubation initiatives through implementation and measurement at enterprise scale.
• Experience managing roadmaps and backlogs, translating business needs into implementable requirements, and coordinating delivery across business and technical teams.
• Experience with enterprise HR platforms or service-delivery technologies, with ServiceNow, employee portals, case and knowledge management, workflow automation, or comparable platforms preferred.
• Strong analytical and financial judgment and a bachelor's degree or equivalent practical experience in a relevant field.

Responsibilities

• Define and implement the talent technology investment strategy and multi-horizon technical roadmap, translating business priorities into sequenced investment choices, modernization pathways, and measurable outcomes.
• Maintain an integrated view of the talent technology inventory, portfolio, demand, delivery capacity, dependencies, technical debt, risk, cost, and value.
• Prepare decision-ready recommendations that balance user value, strategic alignment, feasibility, effort, cost, risk, architectural fit, and expected outcomes.
• Implement practical product governance, operating rhythms, lifecycle standards, ownership, documentation, escalation paths, and decision rights across the portfolio.
• Establish forums that connect strategy, investment decisions, demand, architecture, delivery, risk, and value realization with clear criteria and accountable decisions.
• Track adoption, experience, quality, reliability, efficiency, cost, risk, and realized value and use evidence to recommend scaling, consolidation, or retirement decisions.
• Align Talent leaders, users, product managers, technical teams, vendors, and implementation partners on outcomes, requirements, constraints, quality expectations, and commitments.
• Partner with Demand Management to assess ideas, enhancements, integrations, defects, and modernization opportunities and clarify the problem, users, outcomes, constraints, and success measures.
• Translate validated needs into business cases, process flows, requirements, user stories, acceptance criteria, and decision documentation.
• Coordinate refinement, estimation, dependency management, release planning, prototyping, testing, UAT, launch readiness, and post-launch reviews with Enterprise Technology, Product Managers, and delivery partners.
• Lead Client Zero talent technology initiatives from use‑case definition through implementation, adoption, measurement, and readiness for broader scale.
• Evaluate emerging capabilities, including generative AI, agentic workflows, automation, self‑service, and platform releases, and move viable opportunities into governed experiments.
• Manage an innovation and enhancement pipeline that advances high‑value ideas through discovery, experimentation, launch, stabilization, adoption, and measurement.

Skills

Product governance

Portfolio strategy

Investment strategy

Client Zero innovation

Backlog prioritization

Agile delivery

Executive communication

Cross-functional influence

Education

Bachelor's degree or equivalent practical experience

Tools

ServiceNow

Job description

EY is seeking a Technical Product & Innovation Manager to help establish a product-led talent technology organization. You will shape governance, investment strategy, and a multi-horizon roadmap while leading Client Zero initiatives that align strategy, user needs, and delivery across enterprise-scale programs.

Collaborating with demand management and enterprise technology, you will translate validated needs into business cases, requirements, and acceptance criteria, driving adoption, value