Technical Ops Lead, Repair & Maintenance

googlefiber; Denver (CO); On-site; USD 113,000 - 138,000; Full time

Job summary

gFiber is seeking a Technical Operations Manager specializing in repair and maintenance to improve product quality and customer experience through data analysis and cross-functional collaboration. You will also oversee financial planning, monitor network performance, and lead troubleshooting while managing vendor performance.

The role requires guiding local insights to centralized teams to drive refinement and innovation, plus experience with CapEx/OpEx budgets and field data-driven quality

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Responsibilities

• Drive product quality and customer experience improvements. Use field data to drive quality improvements through cross-functional quality improvement forum.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems. Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation. Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

Skills

Data analysis

Cross-functional collaboration

Vendor management

Financial planning

Network operations

Education

Bachelor's degree

Master's degree

PMP Certification

Job description

gFiber is seeking a Technical Operations Manager specializing in repair and maintenance to improve product quality and customer experience through data analysis and cross-functional collaboration. You will also oversee financial planning, monitor network performance, and lead troubleshooting while managing vendor performance.

The role requires guiding local insights to centralized teams to drive refinement and innovation, plus experience with CapEx/OpEx budgets and field data-driven quality