Network Operations Manager: Repair & Maintenance

GFiber; Durham (NC); On-site; USD 100,000 - 122,000; Full time

Job summary

gFiber seeks a Technical Operations Manager specializing in repair and maintenance to improve product quality and customer experience through data-driven collaboration. You will oversee financial planning, monitor network performance, and lead troubleshooting while managing vendor performance and aligning local insights with centralized teams.

Ideal candidates have a strong background in network operations and telecom infrastructure, with experience in quality processes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• 4 years experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Responsibilities

• Drive product quality and customer experience improvements using field data.
• Support financial planning processes such as business forecasting and budgets.
• Monitor network performance and lead troubleshooting efforts; update network documentation.
• Manage vendor performance for inside and outside plant responsibilities.
• Provide local insights to centralized teams to drive refinement and innovation.

Skills

Network operations experience

Telecommunication infrastructure

Quality management processes

Education

Bachelor's degree or equivalent practical experience

PMP Certification (preferred)

Job description

gFiber seeks a Technical Operations Manager specializing in repair and maintenance to improve product quality and customer experience through data-driven collaboration. You will oversee financial planning, monitor network performance, and lead troubleshooting while managing vendor performance and aligning local insights with centralized teams.

Ideal candidates have a strong background in network operations and telecom infrastructure, with experience in quality processes.