Technical Operations Manager, Repair and Maintenance

googlefiber; Denver (CO); On-site; USD 113,000 - 138,000; Full time

Job summary

gFiber is seeking a Technical Operations Manager specializing in repair and maintenance to improve product quality and customer experience through data analysis and cross-functional collaboration. You will also oversee financial planning, monitor network performance, and lead troubleshooting while managing vendor performance.

The role requires guiding local insights to centralized teams to drive refinement and innovation, plus experience with CapEx/OpEx budgets and field data-driven quality

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Responsibilities

• Drive product quality and customer experience improvements. Use field data to drive quality improvements through cross-functional quality improvement forum.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems. Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation. Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

Skills

Data analysis

Cross-functional collaboration

Vendor management

Financial planning

Network operations

Education

Bachelor's degree

Master's degree

PMP Certification

Job description

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

This role is not eligible for immigration sponsorship.

Role Description

As a Technical Operations Manager, specializing in repair and maintenance, you'll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation.

In this role, you'll:

• Drive product quality and customer experience improvements. Use field data to drive quality improvements through cross-functional quality improvement forum.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems. Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation. Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

At a minimum we'd like you to have

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

It's preferred if you have

• Master's degree.
• PMP Certification.
• 10 years of experience in network operations, network engineering, or network construction.
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

The US base salary for this full-time position is $113,400 - $137,700 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) .

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.