Remote Operations Manager: Fiber Install & Repair

Clearwave Fiber LLC; Maryland; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay & bonus

Health plan (medical, dental, vision)

PTO 20 days

Holidays 10

Life insurance

401(k) match

EAP

Referral program

Job summary

Clearwave Fiber is seeking a Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team. You will focus on delivering exceptional customer experiences, meeting service commitments, and driving operational performance.

You will set priorities, coach your team, analyze trends, manage staffing and budgets, and identify opportunities to improve efficiency and service delivery across multiple territories.

Qualifications

• Bachelor’s degree or 5+ years field operations experience.
• Strong analytical and data interpretation abilities.
• Excellent communication and problem-solving skills.
• Experience leading installation and repair teams.

Responsibilities

• Lead installation and repair operations, ensuring customer satisfaction.
• Develop and implement strategic plans to improve the customer experience and performance.
• Manage daily activities, set expectations, and drive accountability.
• Review service orders and analyze trouble tickets for trends and improvements.
• Lead staffing, training, coaching, and performance management.
• Establish priorities and allocate resources to hit KPIs and budgets.
• Prepare and deliver operational presentations on performance and priorities.
• Monitor expenditures and keep operations within budget.
• Prepare and analyze operational reports and insights.
• Recommend and approve departmental budgets and spending.
• Perform related duties to support the department.

Skills

Leadership

Operations management

Data analysis

Customer service

Travel

Education

Bachelor’s Degree in Telecommunications or related field

Five+ years field operations experience

Job description

Clearwave Fiber is seeking a Manager, Installation & Repair to lead the day-to-day operations of the installation and repair team. You will focus on delivering exceptional customer experiences, meeting service commitments, and driving operational performance.

You will set priorities, coach your team, analyze trends, manage staffing and budgets, and identify opportunities to improve efficiency and service delivery across multiple territories.