Technical Operations Coordinator: Drive Service & Projects

ELDR; Saint Paul (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Supportive team environment

Bonus eligibility depending on role

Job summary

ELDR is seeking a detail-oriented Coordinator, Technical Operations in Saint Paul, MN to manage service, project, MAC, scheduling, documentation, invoicing, and communication activities. This role supports kickoff to closeout, updates customers, and enhances operational visibility by coordinating with field technicians, sales, vendors, finance, and leadership.

The position requires 1–2 years in operations coordination and strong computer skills; it offers full-time hours in the Twin Cities area

Qualifications

• 1–2 years of experience in operations coordination or similar role.
• Strong computer skills: Microsoft Office, Outlook, Teams, Excel, CRM or ticketing systems.
• Excellent organizational skills to manage schedules, tickets, docs, invoices, and priorities.
• Clear written and verbal communication and strong customer service mindset.
• Ability to work independently while collaborating with cross-functional teams.

Responsibilities

• Coordinate communication with customers, internal teams, vendors, and other stakeholders.
• Support project kickoff meetings, closeout meetings, customer updates, and internal handoffs.
• Prepare and coordinate quotes for MAC and service requests.
• Build and maintain labor schedules for project, MAC, and service work.
• Review tickets regularly to confirm action is being taken and stale items escalated.
• Document service and project information in company systems such as CRM, Help Desk and Inventory Systems and related tools.
• Order, receive, organize, and stage product needed for service, MAC, and project work.
• Support invoicing by confirming completion details, labor hours, and product usage.
• Compile operational reporting related to backlog, scheduling, project performance, service performance, and profitability.
• Maintain open, accurate, and professional communication with all team members and customers.

Skills

Operations coordination

Customer service

Communication skills

Cross-functional collaboration

Project coordination

Tools

Microsoft Office Suite

Outlook

Excel

CRM

Ticketing systems

Job description

ELDR is seeking a detail-oriented Coordinator, Technical Operations in Saint Paul, MN to manage service, project, MAC, scheduling, documentation, invoicing, and communication activities. This role supports kickoff to closeout, updates customers, and enhances operational visibility by coordinating with field technicians, sales, vendors, finance, and leadership.

The position requires 1–2 years in operations coordination and strong computer skills; it offers full-time hours in the Twin Cities area