Tech Operations Assistant Coordinator - Scheduling & Support

ELDR; Saint Paul (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Supportive team environment

Bonus eligibility depending on role

Job summary

ELDR is seeking an organized Assistant Coordinator, Technical Operations to support scheduling, documentation, and coordination from intake to completion in the Twin Cities area. This role helps keep service, project, and MAC work flowing through accurate records and proactive follow-up.

You will work closely with field technicians, sales, vendors, customers, and leadership to keep work moving, assist with quotes and invoices, and maintain CRM and other system data with precision.

Qualifications

• 6 months to 2 years in administrative or operations support.
• Strong computer skills with Office, CRM, or ticketing systems.
• Excellent organization and attention to detail.
• Clear written and verbal communication.
• Ability to manage multiple priorities and schedules.
• Dependable, responsive, and team-oriented mindset.
• Experience in technical operations is a plus.

Responsibilities

• Assist with daily communication, follow-up, and administrative support for service, project, and MAC work.
• Monitor incoming tickets, emails, and internal requests for timely follow-up.
• Support project kickoff, scheduling, closeout, and customer updates.
• Help prepare quotes by gathering scope details, product info, labor notes, and docs.
• Update schedules, calendars, assignments, and project status notes.
• Review open tickets for missing information or escalation needs.
• Enter and update information in CRM, Help Desk, inventory systems, and shared files.
• Assist with product ordering, receiving, labeling, staging, and inventory updates.
• Support invoicing preparation by collecting completion details and docs.
• Prepare routine reports, schedules, trackers, and summaries for open work and invoicing.

Skills

Administrative support

Customer service

Organization and detail

Written and verbal communication

Multitasking

Dependable and team-oriented

Technical operations exposure

Tools

Microsoft Office

Outlook

Teams

Excel

CRM

Help Desk / ticketing systems

Job description

ELDR is seeking an organized Assistant Coordinator, Technical Operations to support scheduling, documentation, and coordination from intake to completion in the Twin Cities area. This role helps keep service, project, and MAC work flowing through accurate records and proactive follow-up.

You will work closely with field technicians, sales, vendors, customers, and leadership to keep work moving, assist with quotes and invoices, and maintain CRM and other system data with precision.