Mechanical Service Coordinator & Operations Support

Fountain; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Fountain is looking for a highly organized, customer-focused Service Support Specialist to join our growing mechanical service operations in Minneapolis / Saint Paul. The successful candidate will coordinate service requests and scheduling, ensuring efficient workflows and customer satisfaction.

This role involves collaboration with project managers and field teams, making it ideal for someone who thrives in a fast-paced environment. If you have strong organizational and communication skills, we want to hear from you!

Qualifications

• Experience in mechanical services, dispatch, or related service industry preferred.
• Proficient with Microsoft Office applications and scheduling systems.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinate incoming service requests for scheduled and emergency service work.
• Maintain communication with customers regarding service schedules and updates.
• Support accurate documentation and timely job closure.

Skills

Service coordination

Customer support

Problem-solving

Organizational skills

Communication skills

Tools

Microsoft Office

Outlook

Excel

SharePoint

Scheduling systems

Job description

Fountain is looking for a highly organized, customer-focused Service Support Specialist to join our growing mechanical service operations in Minneapolis / Saint Paul. The successful candidate will coordinate service requests and scheduling, ensuring efficient workflows and customer satisfaction.

This role involves collaboration with project managers and field teams, making it ideal for someone who thrives in a fast-paced environment. If you have strong organizational and communication skills, we want to hear from you!