Coordinator, Technical Operations

ELDR; Saint Paul (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Supportive team environment

Bonus eligibility depending on role

Job summary

ELDR is seeking a detail-oriented Coordinator, Technical Operations in Saint Paul, MN to manage service, project, MAC, scheduling, documentation, invoicing, and communication activities. This role supports kickoff to closeout, updates customers, and enhances operational visibility by coordinating with field technicians, sales, vendors, finance, and leadership.

The position requires 1–2 years in operations coordination and strong computer skills; it offers full-time hours in the Twin Cities area

Qualifications

• 1–2 years of experience in operations coordination or similar role.
• Strong computer skills: Microsoft Office, Outlook, Teams, Excel, CRM or ticketing systems.
• Excellent organizational skills to manage schedules, tickets, docs, invoices, and priorities.
• Clear written and verbal communication and strong customer service mindset.
• Ability to work independently while collaborating with cross-functional teams.

Responsibilities

• Coordinate communication with customers, internal teams, vendors, and other stakeholders.
• Support project kickoff meetings, closeout meetings, customer updates, and internal handoffs.
• Prepare and coordinate quotes for MAC and service requests.
• Build and maintain labor schedules for project, MAC, and service work.
• Review tickets regularly to confirm action is being taken and stale items escalated.
• Document service and project information in company systems such as CRM, Help Desk and Inventory Systems and related tools.
• Order, receive, organize, and stage product needed for service, MAC, and project work.
• Support invoicing by confirming completion details, labor hours, and product usage.
• Compile operational reporting related to backlog, scheduling, project performance, service performance, and profitability.
• Maintain open, accurate, and professional communication with all team members and customers.

Skills

Operations coordination

Customer service

Communication skills

Cross-functional collaboration

Project coordination

Tools

Microsoft Office Suite

Outlook

Excel

CRM

Ticketing systems

Job description

We’re Hiring: Coordinator, Technical Operations

ELDR is looking for a detail-oriented and customer-focused Coordinator, Technical Operations to help manage service, project, MAC, scheduling, documentation, product, invoicing, and communication activities.

This role helps ensure work moves through kickoff, scheduling, execution, closeout, inventory updates, invoicing, and reporting in an organized and timely manner. The Coordinator works closely with field technicians, sales, vendors, customers, finance, and leadership to improve service responsiveness, project execution, and operational visibility.

Location: Twin Cities / St. Paul, MN area

Position Type: Full-Time

Compensation: Based on experience

What you’ll be doing:

• Coordinate communication with customers, internal teams, vendors, and other stakeholders
• Support project kickoff meetings, closeout meetings, customer updates, and internal handoffs
• Prepare and coordinate quotes for MAC and service requests
• Build and maintain labor schedules for project, MAC, and service work
• Review tickets regularly to confirm action is being taken and stale items are escalated
• Document service and project information in company systems such as CRM, Help Desk and Inventory Systems and related tools
• Order, receive, organize, and stage product needed for service, MAC, and project work
• Support invoicing by confirming completion details, labor hours, and product usage
• Compile operational reporting related to backlog, scheduling, project performance, service performance, and profitability
• Maintain open, accurate, and professional communication with all team members and customers

What we’re looking for:

• 1–2 years of experience in operations coordination, service coordination, project coordination, administrative support, customer service, technical support coordination, or a related role
• Strong computer skills, including Microsoft Office, Outlook, Teams, Excel, shared files, CRM, or ticketing systems
• Strong organizational skills with the ability to manage schedules, tickets, documentation, invoices, follow-ups, and multiple priorities
• Clear written and verbal communication skills
• Strong follow-through, attention to detail, and customer service mindset
• Ability to work independently while collaborating with technical operations, sales, vendors, customers, finance, and leadership
• Experience in field service, low voltage, telecom, IT, life safety, healthcare technology, senior living technology, construction, or service-based environments is a plus

Why ELDR?

ELDR provides technology solutions that support senior housing, healthcare, and commercial customers. This role is a great fit for someone who enjoys keeping operations organized, supporting technical teams, communicating with customers, and helping work move efficiently from start to finish.

Benefits may include:

• Health and dental insurance
• Paid time off
• Supportive team environment
• Bonus eligibility depending on role and company performance