Assistant Coordinator, Technical Operations

ELDR; Saint Paul (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Supportive team environment

Bonus eligibility depending on role

Job summary

ELDR is seeking an organized Assistant Coordinator, Technical Operations to support scheduling, documentation, and coordination from intake to completion in the Twin Cities area. This role helps keep service, project, and MAC work flowing through accurate records and proactive follow-up.

You will work closely with field technicians, sales, vendors, customers, and leadership to keep work moving, assist with quotes and invoices, and maintain CRM and other system data with precision.

Qualifications

• 6 months to 2 years in administrative or operations support.
• Strong computer skills with Office, CRM, or ticketing systems.
• Excellent organization and attention to detail.
• Clear written and verbal communication.
• Ability to manage multiple priorities and schedules.
• Dependable, responsive, and team-oriented mindset.
• Experience in technical operations is a plus.

Responsibilities

• Assist with daily communication, follow-up, and administrative support for service, project, and MAC work.
• Monitor incoming tickets, emails, and internal requests for timely follow-up.
• Support project kickoff, scheduling, closeout, and customer updates.
• Help prepare quotes by gathering scope details, product info, labor notes, and docs.
• Update schedules, calendars, assignments, and project status notes.
• Review open tickets for missing information or escalation needs.
• Enter and update information in CRM, Help Desk, inventory systems, and shared files.
• Assist with product ordering, receiving, labeling, staging, and inventory updates.
• Support invoicing preparation by collecting completion details and docs.
• Prepare routine reports, schedules, trackers, and summaries for open work and invoicing.

Skills

Administrative support

Customer service

Organization and detail

Written and verbal communication

Multitasking

Dependable and team-oriented

Technical operations exposure

Tools

Microsoft Office

Outlook

Teams

Excel

CRM

Help Desk / ticketing systems

Job description

We’re Hiring: Assistant Coordinator, Technical Operations

ELDR is looking for an organized and dependable Assistant Coordinator, Technical Operations to support our growing technical operations team.

This role helps keep service, project, and MAC work organized by supporting scheduling, documentation, customer updates, product coordination, quote support, invoicing preparation, and follow-up. The Assistant Coordinator works closely with the Coordinator, Technical Operations, field technicians, sales, vendors, customers, and leadership to help keep work moving from intake through completion.

Location: Twin Cities / St. Paul, MN area

Position Type: Full-Time

Compensation: Based on experience

What you’ll be doing:

• Assist with daily communication, follow-up, and administrative support for service, project, and MAC work
• Monitor incoming tickets, emails, and internal requests to help ensure timely follow-up
• Support project kickoff, scheduling, closeout, and customer update activities
• Help prepare quotes by gathering scope details, product information, labor notes, and supporting documentation
• Update schedules, calendars, assignments, and project status notes
• Review open tickets for missing information, stale activity, or items needing escalation
• Enter and update information in systems such as CRM, Help Desk, Inventory Systems, shared files, and spreadsheets
• Assist with product ordering, receiving, labeling, staging, and inventory updates
• Support invoicing preparation by collecting completion details, labor notes, product usage, and supporting documentation
• Prepare routine reports, schedules, trackers, and summaries for open work, backlog, inventory, and invoicing activity

What we’re looking for:

• 6 months to 2 years of experience in administrative support, operations support, customer service, service coordination, project support, or technical support coordination
• Strong computer skills, including Microsoft Office, Outlook, Teams, Excel, shared files, CRM, or ticketing systems
• Strong organization and attention to detail
• Clear written and verbal communication skills
• Ability to manage multiple priorities, schedules, tickets, and follow-up items
• Dependable, responsive, and team-oriented mindset
• Experience in technical operations, field service, low voltage, telecom, IT, healthcare technology, senior living technology, or service-based environments is a plus

Why ELDR?

ELDR supports senior housing, healthcare, and commercial customers with technology systems that improve safety, communication, and daily operations. This role is a great fit for someone who enjoys organizing details, helping teams stay on track, and supporting both customers and technical staff.

Benefits may include:

• Health and dental insurance
• Paid time off
• Supportive team environment
• Bonus eligibility depending on role and company performance