Technical Learning Architect & Delivery Lead

Salesforce, Inc.; Northern, New York (KY, NY); Hybrid; USD 117,000 - 178,000; Full time

Job summary

Salesforce, Inc. seeks a Technical Learning Experience & Delivery professional to design end-to-end technical learning journeys and scale hands-on labs for Builders in AI-powered solutions.

You will translate complex Salesforce AI concepts into practical training and work with Product, CoE, and field SMEs to ensure accurate, up-to-date curriculum. You’ll lead Train-the-Trainer programs, build instructor guides, and deliver selective Builder Bootcamps and workshops, while continuously improving

Qualifications

• Strong technical foundation with the ability to understand and teach complex software, AI, data, architecture, and enterprise technology concepts.
• Demonstrated experience designing technical curriculum, developer education, technical enablement, or technical learning experiences.
• Ability to create hands-on, application-oriented technical learning rather than primarily conceptual or feature-based training.
• Strong curriculum architecture and learning experience design capabilities.
• Ability to translate complex technical concepts into clear, structured, practical learning experiences.
• Strong instructor-led training and technical facilitation skills.
• Ability to lead Train-the-Trainer programs and enable other technical instructors to deliver effectively.
• Comfortable demonstrating and troubleshooting technical concepts in a live environment.
• Strong written, verbal, presentation, and technical storytelling skills.
• Ability to partner effectively across Product, Engineering, Enablement, and field technical organizations.

Responsibilities

• Design end-to-end technical learning journeys aligned to Builder roles, skills, and proficiency expectations.
• Develop curriculum strategies for onboarding, ongoing technical development, and product readiness.
• Translate complex AI, Salesforce product, architecture, data, and engineering concepts into structured learning experiences.
• Define learning objectives, curriculum sequencing, instructional approaches, and proficiency expectations.
• Create modular, reusable learning experiences that can scale globally and evolve as products and technologies change.
• Partner with Product & Field Readiness to ensure learning experiences align with competency frameworks, readiness assessments, certifications, and product priorities.
• Establish technical learning standards and reusable curriculum patterns across the Builder organization.
• Design and develop instructor-led and self-paced technical curriculum, workshops, demonstrations, technical exercises, and supporting learning materials.
• Partner with Product, field SMEs, and experienced Builders to ensure the curriculum is technically accurate and grounded in real customer implementation experiences.
• Incorporate customer scenarios, architecture patterns, implementation best practices, and lessons learned from the field.
• Ensure curriculum goes beyond product knowledge to teach Builders how to apply technology to solve real customer problems.
• Maintain and continuously evolve curriculum as Salesforce products, AI capabilities, and Builder practices change.
• Leverage AI-assisted development and content creation tools to accelerate curriculum development, testing, and maintenance.

Skills

Technical foundation

Curriculum architecture

Instructional design

Train-the-Trainer

Facilitation skills

Technical storytelling

Tools

Salesforce Platform

Agentforce

Data Cloud/Data 360

APIs

Integrations

Automation

Job description

Salesforce, Inc. seeks a Technical Learning Experience & Delivery professional to design end-to-end technical learning journeys and scale hands-on labs for Builders in AI-powered solutions.

You will translate complex Salesforce AI concepts into practical training and work with Product, CoE, and field SMEs to ensure accurate, up-to-date curriculum. You’ll lead Train-the-Trainer programs, build instructor guides, and deliver selective Builder Bootcamps and workshops, while continuously improving