AI-Driven Experience Architect & Design Leader

100 Salesforce, Inc.; Illinois; Hybrid; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking an Experience Architect (Design Consultant Lead) within Professional Services. This role leads design teams, defines project scope and roadmaps, and translates user needs into transformational experiences through research, interaction design, and technical feasibility.

You will partner with executives, apply design-thinking and AI-enabled approaches, and guide engagements from discovery through delivery.

Qualifications

• Minimum 8+ years of experience in experience design, user research, interaction design, or related fields.
• Proven track record of leading design teams and managing complex design initiatives.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.
• Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation and efficiency.
• Experience serving in dual roles such as Human Centered Change (HCC), training delivery, or pre-sales/go-to-market support.
• Advanced skills in human-centered design, design-thinking methodologies, interaction design, and journey mapping.
• Excellent communication skills; ability to present to executive-level stakeholders.
• Willingness to travel up to 50% and work on-site with customers.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles.
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives.
• Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators.
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions.
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences.
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences.
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes.
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions.
• Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions.
• Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed.

Skills

Experience design

User research

Interaction design

Design thinking

AI tools

Agile methodologies

Executive storytelling

Communication skills

Presentation to executives

Travel up to 50%

Education

Degree or equivalent relevant experience

Tools

AI tools

Job description

Salesforce is seeking an Experience Architect (Design Consultant Lead) within Professional Services. This role leads design teams, defines project scope and roadmaps, and translates user needs into transformational experiences through research, interaction design, and technical feasibility.

You will partner with executives, apply design-thinking and AI-enabled approaches, and guide engagements from discovery through delivery.