Technical Customer Support Specialist

Steven Engineering, Inc.; Corona (CA); On-site; USD 33,000 - 48,000; Full time

Job summary

Steven Engineering, Inc. in Corona, CA is seeking a (S) Customer Service Representative to interact with customers by phone, email or in person, provide product and service information, and process orders.

You will handle inquiries, resolve issues, and coordinate with other departments to ensure satisfaction. The role requires a high school diploma or GED and offers an hourly wage in the $24.00–$35.00 range, depending on experience.

Qualifications

• High school diploma or GED.

Responsibilities

• Talks with customers by phone or in person to ensure best service.
• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints to appropriate departments for investigation.
• Coordinates customers' service needs with other departments.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to resolve problems.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Steven Engineering, Inc. in Corona, CA is seeking a (S) Customer Service Representative to interact with customers by phone, email or in person, provide product and service information, and process orders.

You will handle inquiries, resolve issues, and coordinate with other departments to ensure satisfaction. The role requires a high school diploma or GED and offers an hourly wage in the $24.00–$35.00 range, depending on experience.