Customer Service Specialist

Solar Innovations; Pine Grove (Schuylkill County); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Solar Innovations is seeking a Customer Service Specialist to be the main contact for customers, delivering professional support and service information. You will handle inquiries, resolve issues, and maintain records with accuracy.

Role requires strong communication, problem-solving, and CRM familiarity to collaborate across departments and improve service processes. Join a dynamic team committed to customer satisfaction and growth.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle stressful situations calmly and efficiently.
• Familiarity with customer service software and CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively to ensure satisfaction.
• Provide detailed product and service information to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.
• Identify opportunities to improve customer service processes and recommend solutions.

Skills

Verbal communication

Written communication

Problem-solving

Conflict resolution

Stress management

CRM familiarity

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

Job Description

Position Overview

We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring they receive exceptional support and assistance. You will be responsible for addressing customer inquiries, resolving complaints, and providing information about products and services with professionalism and efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively to ensure satisfaction.
• Provide detailed product and service information to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.
• Identify opportunities to improve customer service processes and recommend solutions.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle stressful situations calmly and efficiently.
• Familiarity with customer service software and CRM systems.

Benefits

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry‑leading clients

Compensation: $17-$17