Customer Experience Pro: Solve Problems & Elevate Service

LINC SYSTEMS LLC; Westfield (IN); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision

401(k) with employer match

Job summary

LINC Systems in Santa Fe Springs, CA is hiring a Customer Experience Representative to enter orders, assist customers, and support the national sales team in a fast-paced call center.

The role requires a high school diploma and customer service experience; strong communication, problem-solving, and multi-tasking are essential. Competitive salary, bonus potential, and full benefits accompany a path for growth.

Qualifications

• Self-motivated, self-starting, and disciplined individual.
• Ability to quickly synthesize and use new information.
• Familiarity with eCommerce website solutions.
• Strong phone presence and experience handling calls all day.
• Strong interpersonal and communication skills.
• Previous experience in Microsoft 365 products.
• M365 Dynamics CRM product is a major plus.
• Strong organizational and time management skills.
• Applicants should be team players with strong character.

Responsibilities

• Work in inbound call center to enter orders and handle issues for our customers
• Support our national field sales team
• Serves customers by providing product and service information and resolving product and service problems.
• Willing to learn product and customer needs
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Contributes to team effort by accomplishing related results as needed.

Skills

Great personality

Quality focus

Problem solving

Resolving conflict

Analyzing information

Multi-tasking

Education

High School Degree

Tools

Microsoft 365

Dynamics CRM

eCommerce platforms

Job description

LINC Systems in Santa Fe Springs, CA is hiring a Customer Experience Representative to enter orders, assist customers, and support the national sales team in a fast-paced call center.

The role requires a high school diploma and customer service experience; strong communication, problem-solving, and multi-tasking are essential. Competitive salary, bonus potential, and full benefits accompany a path for growth.