Customer Care Specialist | Solution-Focused Service Pro

Steven Engineering, Inc.; South San Francisco (CA); On-site; USD 33,000 - 48,000; Full time

Job summary

Steven Engineering, Inc. in South San Francisco, CA is seeking a Customer Service Representative to interact with customers, provide information about accounts, products, and services, and process orders by phone, mail, or in person.

You will answer questions, resolve complaints, assist with special orders or returns, and coordinate with multiple departments to ensure accurate and timely fulfillment. A high school diploma or GED is required; compensation ranges from $24.00 to $35.00 per hour,

Qualifications

• High school diploma or GED required.

Responsibilities

• Talks with customers by phone or in person to ensure the best service possible.
• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Education

High school diploma or GED

Job description

Steven Engineering, Inc. in South San Francisco, CA is seeking a Customer Service Representative to interact with customers, provide information about accounts, products, and services, and process orders by phone, mail, or in person.

You will answer questions, resolve complaints, assist with special orders or returns, and coordinate with multiple departments to ensure accurate and timely fulfillment. A high school diploma or GED is required; compensation ranges from $24.00 to $35.00 per hour,