Customer Service Representative

Steven Engineering, Inc.; South San Francisco (CA); On-site; USD 33,000 - 48,000; Full time

Job summary

Steven Engineering, Inc. in South San Francisco, CA is seeking a Customer Service Representative to interact with customers, provide information about accounts, products, and services, and process orders by phone, mail, or in person.

You will answer questions, resolve complaints, assist with special orders or returns, and coordinate with multiple departments to ensure accurate and timely fulfillment. A high school diploma or GED is required; compensation ranges from $24.00 to $35.00 per hour,

Qualifications

• High school diploma or GED required.

Responsibilities

• Talks with customers by phone or in person to ensure the best service possible.
• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Education

High school diploma or GED

Job description

Job Title: (S) Customer Service Representative

Overview: Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

• Talks with customers by phone or in person to ensure the best service possible.
• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Minimum Qualifications

High school diploma or GED

Compensation Details: The expected rate of pay for this position is $24.00 - $35.00 per hour, depending on experience.

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.

Why Should You Join Steven Engineering?

At Steven Engineering, our employees are the heart and soul of our company. We believe that diverse perspectives fuel the innovative thinking needed to solve our biggest challenges and thrive in an ever-changing world. By welcoming individuals from all backgrounds, cultures, and experiences, we not only adhere to our core values but also ensure our business remains competitive and successful. We aim to make every employee feel valued, fostering a sense of belonging and ownership at Steven Engineering. We are dedicated to treating everyone with dignity and respect, creating a collaborative environment where our employees can grow, learn, and make a meaningful impact, both individually and as part of our team. Our culture is built on the principles of teamwork and collective progress, while recognizing the unique contributions each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Founded in 1975, Steven Engineering has become one of the largest distributors of industrial controls and components in the nation. With a robust inventory of over 2 million parts, we serve a diverse range of industries by providing top-quality electrical electronic components, automated industrial controls and pneumatic products. At Steven Engineering, our mission is to deliver exceptional distribution and logistics solutions to our customers and business partners. We achieve this through superior customer service, team collaboration, and by leveraging best-in-class automation and control technologies.