Customer Support Specialist

StevenDouglas; Lewisville (TX); On-site; USD 24,796 - 27,552; Full time

Job summary

StevenDouglas is seeking an Entry Level Customer Service Specialist to enhance customer relationships and resolve inquiries. The role involves answering calls, providing troubleshooting, and ensuring high levels of customer satisfaction. Candidates will undergo training Monday through Friday for several weeks before transitioning to regular shifts.

Responsibilities

• Answer inbound customer service calls and provide support.
• Resolve routine customer issues under moderate supervision.
• Document customer feedback and complaints.

Job description

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Base pay range

$18.00/hr - $20.00/hr

Direct message the job poster from StevenDouglas

• Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues.
• The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
• Key Responsibilities and Duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded.
• Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints

Same training schedule, Monday through Friday for 3-4 weeks, then nesting/shadowing will occur on site which can be anywhere between 2-3 weeks.

**HOURS:**

Training will start at 8am and management would need all CWs present and on time for training each day.

Once training is over the following schedules will be what are given to CWs.

9-6 with working Saturday - Central Time

10-7 with working Saturday- Central Time

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service
• Staffing and Recruiting

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