Tech-Driven Customer Support Specialist

Kapsch; Corona (CA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

No-cost medical insurance

Job summary

Kapsch TrafficCom in Corona, CA is seeking a customer service representative. You will be the first point of contact, answering calls and guiding customers on program operations to resolve issues.

Role requires 1–3 years in customer service, strong communication, and basic MS Office skills. This is a full‑time, on‑site position with a rotating Saturday shift and a competitive benefits package.

Qualifications

• High school diploma or equivalent required.
• 1-3 years’ experience in a customer service call center or retail environment.
• Excellent communication skills, interpersonal skills and professional phone demeanor.
• Beginner to intermediate level experience with MS Office.
• Must be able to work an 8:00 am – 6:00 pm shift Monday to Friday with rotating Saturday shifts 9:00 am – 1:00 pm.

Responsibilities

• Serve as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information regarding the PROGRAM.
• Maintains knowledge of the customer service center and PROGRAM operations to assist customers and resolve problems.
• Process credit card and e‑check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Tools

MS Office

Job description

Kapsch TrafficCom in Corona, CA is seeking a customer service representative. You will be the first point of contact, answering calls and guiding customers on program operations to resolve issues.

Role requires 1–3 years in customer service, strong communication, and basic MS Office skills. This is a full‑time, on‑site position with a rotating Saturday shift and a competitive benefits package.