Technical Customer Support Engineer — Cloud & EV Ops

Driivz; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading e-mobility provider based in Austin, Texas, is seeking a Technical Customer Support Engineer to support B2B customer inquiries and manage multiple projects. The ideal candidate should have at least 3 years of technical support experience, familiarity with cloud-based environments, and strong analytical skills. This full-time position offers the opportunity to work in a dynamic team focused on enhancing the electric mobility experience.

Qualifications

• At least 3 years experience as Technical Support Engineer.
• Proven experience in production environments, preferably cloud-based.
• Excellent analytics and investigation skills.

Responsibilities

• Support customer issues/queries/incidents (B2B) per SLA.
• Manage multiple issues/projects at once with ownership.
• Build strong relationships with customers and operators.

Skills

Technical support experience

Cloud environments experience (AWS, GCP)

Analytical skills

Database knowledge (SQL)

Networking knowledge

Time management

Monitoring tools experience

Ticketing systems experience

Windows and Linux experience

Scripting knowledge (Bash/Perl/Python)

Job description

A leading e-mobility provider based in Austin, Texas, is seeking a Technical Customer Support Engineer to support B2B customer inquiries and manage multiple projects. The ideal candidate should have at least 3 years of technical support experience, familiarity with cloud-based environments, and strong analytical skills. This full-time position offers the opportunity to work in a dynamic team focused on enhancing the electric mobility experience.