Remote Tier 1 Support Specialist – EV Startup

Peak Support; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Glassdoor rating 4.5

Job summary

Peak Support is seeking a Remote Tier 1 Customer Support Representative in the United States. You will be the first point of contact for customers, guiding them through questions about our company, products, systems, and processes while delivering technical support for our website, app, and in-car software.

You’ll work with cross-functional teams to resolve issues and ensure customers feel valued, understood and supported, helping drive loyalty and long-term retention for an all-American EV

Qualifications

• Proficiency in basic computer and typing skills required.
• Excellent verbal and written communication skills expected.
• Strong active listening abilities are essential.
• Ability to empathize with customers and convey understanding.
• Problem-solving skills and ability to think on your feet.
• Patience and professionalism with difficult customer situations.
• Willingness to learn and adapt to new tools and technologies.
• Experience using customer support/relationship management software or similar systems.

Responsibilities

• Guide customers transparently through questions about the company, products, systems and processes.
• Provide technical support for the website, app, and in-car software; troubleshoot issues.
• Collaborate with teams outside Support to resolve issues and act as the customer bridge to resolution.
• Communicate clearly and empathetically to ensure customers feel valued and understood.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Time management

Multitasking

Independent work

Team collaboration

Tech proficiency

CRM software

Tools

CRM software

Job description

Peak Support is seeking a Remote Tier 1 Customer Support Representative in the United States. You will be the first point of contact for customers, guiding them through questions about our company, products, systems, and processes while delivering technical support for our website, app, and in-car software.

You’ll work with cross-functional teams to resolve issues and ensure customers feel valued, understood and supported, helping drive loyalty and long-term retention for an all-American EV