Technical Support Engineer

Driivz; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading e-mobility provider based in Austin, Texas, is seeking a Technical Customer Support Engineer to support B2B customer inquiries and manage multiple projects. The ideal candidate should have at least 3 years of technical support experience, familiarity with cloud-based environments, and strong analytical skills. This full-time position offers the opportunity to work in a dynamic team focused on enhancing the electric mobility experience.

Qualifications

• At least 3 years experience as Technical Support Engineer.
• Proven experience in production environments, preferably cloud-based.
• Excellent analytics and investigation skills.

Responsibilities

• Support customer issues/queries/incidents (B2B) per SLA.
• Manage multiple issues/projects at once with ownership.
• Build strong relationships with customers and operators.

Skills

Technical support experience

Cloud environments experience (AWS, GCP)

Analytical skills

Database knowledge (SQL)

Networking knowledge

Time management

Monitoring tools experience

Ticketing systems experience

Windows and Linux experience

Scripting knowledge (Bash/Perl/Python)

Job description

Driivz, a Vontier company, powers the e-mobility revolution with an end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers. We offer a scalable solution that enables clients to efficiently manage their networks and provide EV drivers with an exceptional charging experience. Operating in over 30 countries across the US, Europe, and Asia, we facilitate hundreds of millions of charging events for millions of EV drivers and manage more than 100,000 public chargers.

Our customers include global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power. We are looking for a talented Technical Customer Support Engineer to join our team.

Responsibilities

• Support Driivz customers issues/queries/incidents (B2B) per SLA.
• Adapt to frequent context switching and manage multiple issues/projects at once with ownership and prioritization.
• Build strong relationships with customers and operators to ensure their success.

Requirements

• At least 3 years experience as Technical Support Engineer.
• Proven experience in production environments (preferred cloud-based – AWS, GCP).
• Excellent analytics and investigation skills.
• Familiarity with database concepts (preferred SQL experience).
• Advanced knowledge of network functions, standards, and protocols (proxies, SSL, HTTP, etc.).
• Ability to manage time and balance multiple tasks with varying priority.
• Experience with monitoring systems (e.g., Ops Genie, Grafana).
• Experience with ticketing systems (Zendesk, Jira).
• Experience in Windows and Linux environments (Ubuntu preferred).
• Scripting knowledge (Bash/Perl/Python, etc. – advantageous).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development