EV Technical Support Specialist - Customer Care Pro

Lucid Motors; Southfield (MI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays and sick leave

Equity program and annual incentive

Job summary

Lucid Motors in Southfield, MI is seeking an Automotive EV Technical Support Specialist to assist customers with vehicle hardware and software issues. A customer-first approach and ability to work in ambiguous, fast-paced environments are essential.

Responsibilities include handling cases via multiple channels, updating the knowledge base, testing system functionality, and maintaining strong customer relationships while protecting data privacy. Full-time training is required.

Qualifications

• 2+ years of technical support and troubleshooting experience.
• High school diploma or GED required.
• Positive attitude, friendly demeanor and customer focus.
• Willingness to work evenings, weekends, or holidays.
• Excellent communication and technical comprehension.
• Detail-oriented, precise, and data privacy aware.

Responsibilities

• Provide technical assistance via phone, email, SMS and chat.
• Respond promptly with ownership for issue resolution.
• Update knowledge base with tech tips and docs.
• Evaluate troubleshooting processes for compatibility with new tech.
• Improve existing processes and recommend changes.
• Test Lucid vehicle components for optimal function.
• Build and maintain trusted customer relationships with product knowledge.

Skills

Technical support

Troubleshooting

Communication

Attention to detail

Ambiguity tolerance

MS Office

Mac OS

Weekend availability

Education

High school Diploma or GED

Tools

CRM

Job description

Lucid Motors in Southfield, MI is seeking an Automotive EV Technical Support Specialist to assist customers with vehicle hardware and software issues. A customer-first approach and ability to work in ambiguous, fast-paced environments are essential.

Responsibilities include handling cases via multiple channels, updating the knowledge base, testing system functionality, and maintaining strong customer relationships while protecting data privacy. Full-time training is required.