Senior Technical Support Engineer – Cloud & Networking

Driivz; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading e-mobility company is seeking a Technical Customer Support Engineer to provide support for B2B customer issues and queries. The role involves adapting to frequent context switching while managing multiple projects. Required qualifications include 3+ years of experience in technical support, particularly in cloud-based environments, as well as strong analytical, networking, and scripting skills.

Qualifications

• 3+ years experience as a Technical Support Engineer.
• Proven experience in production environments (preferred cloud-based).
• Excellent analytics and investigation skills.

Responsibilities

• Support Driivz customers issues/queries/incidents (B2B) per SLA.
• Adapt to frequent context switching and manage multiple issues/projects.
• Build strong relationships with customers and operators.

Skills

Technical Support

Cloud-based services (AWS, GCP)

Analytical skills

Database concepts (SQL)

Network functions and protocols

Monitoring systems (Grafana)

Ticketing systems (Zendesk, Jira)

Windows and Linux environments

Scripting (Bash/Perl/Python)

Job description

A leading e-mobility company is seeking a Technical Customer Support Engineer to provide support for B2B customer issues and queries. The role involves adapting to frequent context switching while managing multiple projects. Required qualifications include 3+ years of experience in technical support, particularly in cloud-based environments, as well as strong analytical, networking, and scripting skills.